Privacy Policy

1. Information We Collect

We adhere to strict data minimization principles. Depending on the specific features and platforms you interact with, we may process the following limited categories of data:

Account & Authentication Data

When an account is created or utilized, we collect essential account parameters including your name, email address, encrypted authentication credentials, and active membership status.

• iOS Platform: If you purchase a subscription via an Apple iOS device without establishing a user account, account registration details are entirely optional and not required to finalize your transaction.
• Android Platform: For users on Android devices, creating a user account and completing the login process is mandatory before purchasing or activating any subscription plan.

Device & Technical Metadata

To ensure system compatibility and diagnose technical anomalies, we process non-identifiable device parameters such as your device unique identifier (UID), hardware platform, operating system version, device model, application build release, and network connectivity diagnostics.

Service & Operational Metrics

We temporarily process operational metadata required to maintain reliable VPN functionality. This includes your chosen server region, general session connection status, and infrastructure performance indicators. We do not monitor or record what websites you visit or what applications you utilize while connected.

Public IPv4 Display Data

To provide immediate visual verification of your privacy status, the Sakuro VPN application queries external IP-checking endpoints to fetch and display your current public IPv4 address on the home screen before and after establishing an active VPN tunnel. This IP address is fetched strictly for real-time interface display and is never logged, stored, or linked to your historical activity.

Customer Support & Correspondence

Whenever you submit an inquiry, feedback report, or technical troubleshooting request to our support team, we retain the messages, email address, and any attached error logs you voluntarily provide to resolve your ticket.

Billing & Transaction References

We receive high-level transaction confirmation data from our certified payment gateways, including subscription tokens, order reference IDs, and payment fulfillment status. We do not capture or store sensitive banking details.

2. How We Utilize Your Information

The minimal data we collect is deployed exclusively for legitimate operational purposes:

• Establishing, authorizing, and securing user accounts across supported devices.
• Delivering high-speed, reliable VPN tunneling and optimizing global server infrastructure.
• Managing subscription lifecycles, processing renewals, and validating billing events.
• Rendering real-time public IP information within the application interface so you can independently verify that your IP address has successfully changed upon connecting to the VPN.
• Monitoring network integrity to detect fraud, prevent system abuse, and thwart unauthorized access attempts.
• Fulfilling customer support requests and complying with applicable statutory and legal obligations.

3. Legal Grounds & Processing Transparency

Our data processing activities are conducted under recognized legal foundations: contractual necessity (to deliver the VPN service you requested), legitimate operational interests (maintaining robust cybersecurity, system stability, and fraud prevention), statutory compliance, and explicit user consent where mandated by international privacy frameworks.

4. Platform-Specific Payment Processing

All financial transactions are handled securely through specialized platform gateways. Our payment processing rules vary by operating system:

• Apple iOS: You are permitted to purchase a subscription directly without creating a Sakuro VPN account; account sign-up is not mandatory for iOS checkout. All iOS transactions are securely processed and billed through Apple In-App Purchase.
• Google Android: Creating an account and signing in is mandatory before initiating a subscription purchase on Android. Payments on Android are processed securely via Stripe, supporting credit/debit cards and Google Pay.
• Data Security Guarantee: Sakuro VPN does not capture, transmit, or store full raw credit card numbers or card CVC/CVV security codes on its own servers. All checkout prices and billing rates across our platforms are displayed in USD ($). Sakuro VPN exclusively delivers digital cybersecurity software services and does not ship, distribute, or handle any physical goods.

5. Data Sharing & Third-Party Disclosures

We operate under a strict privacy ethics code: we never sell, rent, or trade your personal data to advertisers or data brokers. We disclose limited operational data only to essential service partners under binding confidentiality agreements:

• Infrastructure & Hosting Providers: Reputable data center and cloud infrastructure partners necessary to host our global VPN server nodes.
• Payment Processors: Certified billing partners (such as Apple and Stripe) to authenticate and process subscription payments.
• Cybersecurity & Anti-Fraud Services: Specialized monitoring tools to protect our network against automated bot attacks, credential stuffing, and service abuse.
• Judicial & Legal Authorities: Law enforcement or regulatory bodies only when compelled by a valid, legally binding court order or warrant having jurisdiction over our operations.

6. Advertising & Marketing Policy

Sakuro VPN is completely free of third-party in-app advertisements. We do not display external commercials, banners, or sponsored content inside our application. Furthermore, we explicitly do not integrate advertising SDKs or behavioral tracking tools designed to profile your usage or target you with personalized marketing across the web.

7. App Permissions & Android VpnService Compliance

We respect your device boundaries and request only the exact system permissions required to operate a reliable VPN service:

• Minimal System Access: Our applications request access solely for network connectivity, foreground service execution, and optional status notifications. We explicitly do not request access to sensitive permissions such as SMS, Call Logs, Contacts, Camera, or Microphone.
• Android VpnService Utilization: On Android devices, Sakuro VPN utilizes the official Android `VpnService` API exclusively for core VPN functionality—specifically, to establish a secure, encrypted device-level tunnel between your smartphone and our server network. This tunnel is created only after you grant explicit permission via the standard Android system dialog.
• No Traffic Manipulation: We never redirect, inspect, modify, or manipulate user network traffic from other applications for monetization, advertising, or data profiling purposes.
• End-to-End Transit Encryption: All data transmitted through our VPN tunnel between your device and our server endpoints is protected using military-grade encryption in transit, preventing third-party eavesdropping or interception.

8. Data Retention & Infrastructure Security

We retain user account data only for the duration necessary to deliver active VPN services, maintain account security, resolve billing disputes, and satisfy statutory compliance mandates. We enforce comprehensive defense-in-depth security safeguards, including robust encryption in transit, strict role-based access restrictions, automated threat monitoring, and regular infrastructure vulnerability assessments.

9. Your Privacy Rights & Instant Account Deletion

Depending on your jurisdiction (such as under GDPR, CCPA, or regional privacy laws), you hold fundamental rights regarding your personal data, including the right to access, rectify, restrict, export, or permanently erase your personal information.

10. Children's Privacy & Policy Modifications

Our cybersecurity services are designed for general audiences. Should future application releases adjust target audience settings to include minors or children under relevant statutory definitions, we pledge to implement all additional safeguards mandated by the Google Play Families Policy and COPPA regulations.

We reserve the right to amend or update this Privacy Policy periodically to reflect technological advancements, regulatory changes, or operational enhancements. Any modifications will be published on this page with an updated revision date. Your continued utilization of the Sakuro VPN service following the posting of changes constitutes your acknowledgement and acceptance of the revised terms.

11. Contact & Support Information

If you have questions, feedback, or legal inquiries regarding this Privacy Policy, our data protection standards, or wish to exercise your privacy rights, please contact our dedicated support team: